Contact Us
Last updated: September 14, 2026
We would love to hear from you. Whether you have a question about an order, need help finding the right size, or just want to say hello, the Xmas Sweater team is here to help.
How to Reach Us
The fastest way to reach us is by email at support@xmassweater.dorahead.com. We aim to respond to every message within 24–48 hours, Monday through Friday. Messages received over the weekend or on holidays will be answered on the next business day.
To help us assist you as quickly as possible, please include the following when you write to us about an order:
- Your order number
- The name used on the order
- The email address used at checkout
Order Status & Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking link. If you have not received tracking information within a few business days of ordering, or if your tracking number is not updating, email us at support@xmassweater.dorahead.com with your order number and we will look into it right away.
Returns & Exchanges
Need to send something back or swap it for a different size? Please review our Refund Policy for full details on eligibility, timeframes, and how to start the process. If you still have questions after reading it, our team is happy to help.
Shipping Questions
Xmas Sweater ships worldwide. For information on delivery times, shipping costs, and carriers by region, please see our Shipping Policy. If your question is not answered there, reach out and we will do our best to clarify.
Wholesale & Press
Interested in stocking Xmas Sweater sweaters in your store, or writing about us for a publication? We would love to talk. Please email support@xmassweater.dorahead.com with a short introduction and any relevant details, and a member of our team will follow up.
Frequently Asked Questions
How long does shipping take?
Delivery times vary by destination. Please check our Shipping Policy for estimated timeframes to your region.
Can I change or cancel my order after placing it?
We process orders quickly, so please email us as soon as possible if you need to make a change. We will do our best to accommodate the request, but we cannot guarantee changes once an order has entered fulfillment.
Do you offer size exchanges?
Yes. Please see our Refund Policy for exchange eligibility and instructions.
I have not received a reply to my email. What should I do?
Our team responds within 24–48 hours on business days. If it has been longer, please check your spam folder, then send a follow-up to support@xmassweater.dorahead.com referencing your original message.
Thank you for choosing Xmas Sweater. We appreciate the opportunity to serve you.
